PAYMENT:
Online payment is only through major credit cards: VISA, MasterCard, Discover or American Express. Some debit cards may be acceptable. 
Cards not drawn on a bank based within the USA will not and cannot be processed.

Orders may be mailed in accompanied by check or money order and/or proper credit card information. Expect a delay for bank clearance time. Purchase orders are only accepted when accompanied by payment.

We regret we no longer ship UPS COD.

DELIVERY & TIME IN TRANSIT:
SHIPPING options range from standard FedEx Ground to Overnight within the 48 States, USA. We do not ship Parcel Post {USPS}.

Alaska and Hawaii require FedEx 2DAY Air Service. 

We do not ship to APOs, Canada,  Mexico, Puerto Rico or Overseas

Generally, we ship same or following day from our broad stock in Arizona using FedEx ground services. Orders received after NOON, MST will process the next business morning.
Time-in-Transit varies somewhat from City to Rural areas.
  East Coast:   5-6 working days
  West Coast:  3-4 working days
  Central:        3-4 working days  
  Arizona METRO Phoenix is generally next day FedEx. Outside METRO Denver may take two days.

Shipping charges are determined by the product type, status and or minimum order. This is displayed in detail on the shopping cart. Generally,  inkjets and new compatibles over $50 are shipped postage prepaid via FedEx ground.
 
Popular remanufactured LASER cartridges include FedEx ground shipping within the 48 States.

Drop Ship, Special Order or New OEM Manufacturer items will be charged prevailing FedEx rates selected.

Orders below our minimum requirements have a automatic $9.00 shipping charge assessed at checkout.

Return & Refund Policy:
Money back guarantee OR replacement  within 1st week of purchase based upon our inspection.
Must be certified defective upon our inspection.
Warranty is 8 months {pro-rated} on regular order LASER cartridges.
6 months on all inkjets, new compatibles, FAX ribbons and some specially ordered products.
Time starts upon receipt of product.

Generally there are no refunds after one week of service. 
If there is a refund after one week of service a 25% to 50% handling charge may be assessed on sales price. There is no refund on freight charges.

This also applies to cancelled orders and all specially ordered products.
Special order items are not returnable or refundable but will fall under warranty provisions.

 Return unit postage PREPAID, insured and securely packaged, accompanied by test print of problem, invoice copy and note of problem. Units returned because customer did not pull seal or failed to follow cartridge instructions may be charged a production-inspection charge.

 Upon evaluation, it will be repaired/replaced and shipped back postage prepaid.

Pro-rated warranty is void if printer/copier needs service which damages toner cartridge or drum unit. This is common on older Hewlett Packard/Apple/Canon printers with a defective scanner assembly, fan unit or fuser assembly.

Items returned without authorization or used for diagnostics will assessed a 25% to 50% handling and re-boxing charge. This charge is also assessed on incorrectly ordered items due to negligence or looking up a incorrect model.

STOCKING INVENTORY:
We try to provide the most extensive inventory in the industry. 
Items displayed with a status of  "stock item" are generally in stock.

Items displayed as "special order" or "drop shipped" will generally not be available for several days to a week. 

 Special order items are not returnable or refundable but will fall under warranty provisions.